Novel Coronavirus (COVID-19)

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Operations Update

The health and safety of our customers, staff, employers, partners, and area families is of utmost importance to us. We are closely monitoring news reports and guidance issued by the Centers for Disease Control (CDC), World Health Organization (WHO), public health officials, and government agencies to stay informed and responsive to a rapidly developing situation. We are taking the following steps to slow the spread of COVID-19 and follow Governor Abbott’s Executive Order issued on March 19, 2020:

  • Providing guidance to staff on recommended health and safety practices.
  • Providing information to job seekers, employers, early childhood programs and parents regarding recommended health and safety practices.
  • Arranging for environmental cleaning at all locations including common and meeting areas.
  • Eliminating all in-person delivery of services until further notice.
  • Serving customers virtually via web chat, phone, online tools and services, Facebook Live sessions, and more.

As new information is released, we will continue to make adjustments and stay in close communication with staff and customers.

Updated: 5/18/2020

  1. Unemployment Updates
  2. Pandemic Unemployment Updates
  3. Employer Updates
  4. Child Care Updates

If you are affected by a layoff or work stoppage due to COVID-19, please visit our Unemployment Insurance page for a detailed overview of how to apply with the Texas Workforce Commission.

Each UI benefits case is currently evaluated on an individual basis. However, because of the COVID-19 emergency, the following are reasons benefits would be granted if the individual refused suitable work.

  • At High Risk – People 65 years or older are at a higher risk for getting very sick from COVID-19 (Source DSHS website)
  • Household member at high risk – People 65 years or older are at a higher risk of getting very sick from COVID-19 (source DSHS website).
  • Diagnosed with COVID - the individual has tested positive for COVID-19 by a source authorized by the State of Texas and is not recovered. 
  • Family member with COVID - anybody in the household has tested positive for COVID-19 by a source authorized by the State of Texas and is not recovered and 14 days have not yet passed.
  • Quarantined – individual is currently in 14-day quarantine due to close contact exposure to COVID-19.
  • Child care – Child’s school or daycare closed and no alternatives are available.

Any other situation will be subject to a case by case review by the Texas Workforce Commission based on individual circumstances.

Guidance for Self-Employed, Contract, & Gig Workers

The Texas Workforce Commission (TWC) advises self-employed, contract and gig workers who have lost work due to the COVID-19 pandemic to apply for Pandemic Unemployment Assistance (PUA) using Unemployment Benefits Services (UBS).

During the application process, when UBS asks non-traditional workers the reason for their job separation, they should select “reduced hours.” If their reduced hours are a result of COVID-19, they should also select “COVID-19” under the disaster impact section. The system will then display questions they need to answer to complete their claim.

After completion, the system will first review the claim for regular unemployment insurance eligibility, which will result in a denial for regular unemployment benefits only. Subsequently, TWC will automatically enroll these applicants in PUA. The initial denial for unemployment insurance may cause confusion but does not affect the PUA eligibility.

Those who have already submitted claims should not reapply. They should continue to request benefit payment every two weeks while TWC enrolls them in PUA.

Applicants do not need to call TWC. Non-traditional applicants who are eligible will qualify for a base weekly benefit amount of $207, plus the additional $600 Federal Pandemic Unemployment Compensation (FPUC) payment per week.

Avoid Fraud

The Texas Workforce Commission (TWC) is reminding all unemployment claimants and unemployed workers to practice caution when providing people with personally identifiable information. Unfortunately, in situations such as the one we are experiencing because of COVID-19, there can be unemployment insurance scams and fraudulent phone calls.

Below are some indications that you may be a victim of an attempted scam by someone pretending to be a TWC Specialist:

  • The individual asks for a credit card number.
  • The individual says there is a fee for processing the claim.
  • The individual asks for more than the last four digits of your bank account and routing number.

When you are contacted by a legitimate TWC Specialist they will need to confirm your identity and will ask for your Social Security Number and date of birth. However, a TWC Specialist will never ask for a credit card number or state that there is any kind of fee associated with your claim. There is no fee for filing for UI and a TWC Specialist cannot change banking information, so the full number is unnecessary.  

  1. Quick Links & Resources
  2. Employer Resources
  3. Provider Resources
  4. Worker Resources

Free Training Opportunity

Ranger College COVID-19 Displaced Worker/Student Scholarship Program

In response to the COVID-19 crisis, Ranger College has announced a new scholarship program designed to assist displaced workers and students who have been adversely impacted by the pandemic. The scholarship covers tuition, fees, and course materials for one approved class in either the May, Summer A, or Summer B semesters. This is an opportunity for those who have lost their jobs or considered job training for better employment.

To enroll or learn more details, visit the Ranger College website, call or text 254-267-7200, or contact Ranger College staff via email.

Need to know about COVID-19

What You Need to Know About COVID-19

What to do if you have COVID-19

What to do if You Have COVID-19

Fact sharing with others

Share Facts About COVID-19

Symptoms to watch for

COVID-19 Symptoms

Stop the spread of germs

Stop the Spread of Germs

Stop the spread at work

Stop the Spread of Germs at Work

Workplace safety

Keep the Workplace Safe

Business safety

Keep Commercial Establishments Safe

School safety

Keep the School Safe

Home safety

Keep the Home Safe

Wash your hands

Wash Your Hands 11x17 Poster

Germs all around

Germs All Around

10 steps for workplace safety

OSHA 10 Steps for Workplace Safety

Questions?

Email our team and a staff member will contact you.