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1. What is CCAA?

The Child Care Attendance Automation (CCAA) system is the automated attendance that has been established to record the time and attendance (or absence) of children in child care facilities. Parents and guardians confirm that the care was provided to their children, by using a swipe card and either a telephone or a card-reading machine called a Point of Service (POS) device.

2. How does CCAA work?

Parents and guardians receive a swipe card. Providers receive either a card-reading machine or access to a telephone reporting system. When you use your card on either the provider’s Point of Service (POS) device or the provider’s telephone, the child’s attendance at care is automatically recorded.

Helpful Resources

• CCAA Instruction Page (PDF)
• One-Swipe Notification Letter for Parents (PDF)
• Request new attendance card

3. Do I have to use the CCAA system?

Yes. Non-recorded attendance can count towards the limit of 40 absences per year.

4. What happens if I'm not able to report my child's attendance?

You can catch up on missing days by using "Previous Check-In". You can go back 7 days, including today, to report previous attendance.

5. Can other people drop off or pick up my child?

Yes. Families can get up to four cards for people who are authorized by the parent or guardian to drop off or pick up their children from child care. To request additional cards or report a lost card call us at 325-795-4200 or fax CCAA card request form to 325-795-4369.

6. Can I give my card to my provider and let them do this reporting for me?

No. Giving your card to someone else is a misuse of the card. It can result in termination from the program or criminal prosecution.

7. What if I do not report attendance or absence within seven days?

The non-recorded attendance may count towards the limit of 40 absences per year.

8. How do I report absences for my child?

• You can report absences from any phone, anywhere.
• You can use a phone for absence reporting even if your provider uses a Point of Service (POS) device for attendance reporting.
• You can also report absences on the POS device at your provider. Besides being able to go back 7 days to report an absence, you can also report absences for 3 days into the future.

9. What if I need help?

Call the number on the card (866-960-6496) for any issues with your card or PIN. If the Point of Service (POS) device doesn’t seem to be working, tell your provider so they can report the problem. If CCAA says that your child isn’t eligible, talk to your CCS Client Service Specialist.