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1. What is EPPIC?

A Provider Website that provide information about the times children have checked in or out of your facility. Your parents and/or authorized reps must use the Point of Service (POS) machine to enter time and attendance information for children receiving CCS services.  Instructions on how to use the Provider Website (PDF).

2. What do I do if a parent fails to record attendance on an authorized day?

It is very important the parent or authorized representative check their child(ren) in your facility every day. Should the parent fail to swipe and misses the window for backswiping, the provider may have to manually report attendance.

3. Who do I call if I need help?

For questions and technical difficulties with your equipment, call the Provider Help Desk at 866-320-8720.For questions about the status of client referrals assigned to you, payments, or program policy questions, you will need to contact Child Care Services at 325-795-4200.

Helpful Resources

• CCAA Client FAQs (PDF)
• CCAA Questions and Answers (PDF)
  
• Manual Attendance Report (PDF)
• One Swipe Notification Letter for Providers (PDF)
• POS Response Codes (PDF)
  
• POS Operations Manual (PDF)
  
• Provider Portal Manual (EPPIC) (PDF) 
• Thermal Paper (PDF)
• Verifone Installation Guide (PDF)