GENERAL DESCRIPTION
Performs routine (journey-level) administrative support or technical program assistance work. Work involves preparing and disseminating information, maintaining tracking and records management systems, entering and verifying data in automated systems, reviewing case files, completing forms and reports, and providing administrative support to management and staff. Work requires frequent contact/collaboration with internal and external staff as well as the public. May train others.
Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. May be required to work in excess of 40 hours per work week and occasional travel.
ESSENTIAL FUNCTIONS
- Prepares and disseminates information concerning agency programs, services, and procedures.
- Prepares, edits, and distributes correspondence, documents, forms, reports, publications, brochures, and studies.
- Performs general office duties such as processing incoming/outgoing mail; maintaining and ordering supplies and assisting with general human resources work.
- Maintains and retrieves files; and conducts data searches to retrieve data.
- Enters and maintains data in and retrieves data from databases.
MINIMUM QUALIFICATIONS
- Experience in administrative support, secretarial, clerical, or general office work in a field relevant to the assignment.
KNOWLEDGE, SKILLS, & ABILITIES
- Knowledge of:
- Business English, spelling, and punctuation.
- Office practices and administrative procedures.
- Records management rules, regulations, policies, procedures, and techniques.
- Agency policies and procedures.
- Skill in:
- The use of a personal computer, applicable software, and other standard office equipment.
- Office organization.
- Answering phones and greeting visitors.
- Public and human relations.
- Ability to:
- Develop special administrative analysis/summaries from staff reports and recommendations for review by a supervisor.
- Prepare routine/special correspondence, reports, studies, forms, and documents.
- Perform data entry functions.
- Implement administrative procedures.
- Interpret rules, regulations, policies, and procedures.
- Understand and follow complex written and oral instructions.
- Establish and maintain strict confidentiality of sensitive information.
- Communicate effectively, both orally and in writing.
Salary (Pay Basis): $2,538.26 - $2,820.29 (Monthly)